Kick-off workshop
The objective of this workshop is to refine and define the future service concepts, co-create a roadmap with client to put these into action, and prioritized concepts we would like to include in the interactive prototype.
Service Concept Playbook
After the workshop, we came up with a service concept playbook which includes all the detail information about each concepts. This playbook can help client to refine the scope and roadmap when they are going to build the portal in the future.
User Flow & Wireframes
We have two design sprints to define user flow and create wireframes which capture all service concepts that we prioritized.
Usability Testing
We conducted usability testing to understand how users interact with the platform and then we iterated the design based on the testing results.
Visual System
The visual style gave the State an opportunity to show diversity in age, body shape, and race. By also making it inclusive with the subtle elements of architecture and environment, our clients & customers would feel welcome throughout their journey.
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The North Star Prototype
The prototype showcases key moments of the future experience in a tangible way. Its goal is to generate excitement from the larger government organization to get buy-in and funding to build out the entire vision.
- 1.
Personalized home page with services catered to a citizens profile and geography - 2.
Pre-eligibility screening, allowing individuals to find out what they are eligible for before application
- 3.
One Single Form for application into all 4 divisions’ suite of benefits and services - 4.
Personalized assistance embedded in every interaction (Chatbot) with the ability to sense distress and hand over to the crisis hotline.
- 5.
Unified timeline acting as a single source of truth for all interactions with HSD, allowing individuals to take required actions to maintain their services - 6.
HSD Digital Wallet removing the need for physical cards