Unified Portal for the State Government Human Services Department

Empowering People to Retake Control of Their Health and Life

This is the second phase of the project. In this phase, we followed the user research results from  phase one and create a Northstar prototype to showcase how future experience can be.

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Currently 20% of the state population are below the poverty line and over 50% are on social services. However learning about different services and determining which ones a user was eligible for was a very fragmented experience. This engagement focused on designing an integrated solution that helps people in need access and apply for all state funded programs in one place.

Project Objective

Kick-off workshop

The objective of this workshop is to refine and define the future service concepts, co-create a roadmap with client to put these into action, and prioritized concepts we would like to include in the interactive prototype.

Service Concept Playbook

After the workshop, we came up with a service concept playbook which includes all the detail information about each concepts. This playbook can help client to refine the scope and roadmap when they are going to build the portal in the future.

User Flow & Wireframes

We have two design sprints to define user flow and create wireframes which capture all service concepts that we prioritized.

Usability Testing

We conducted usability testing to understand how users interact with the platform and then we iterated the design based on the testing results.

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